Welcome to Southmead & Henbury Family Practice
The team here at Southmead & Henbury Family Practice are dedicated to providing our patients with the best possible health care. As a team we aim to work in a way that is compassionate, courteous and respectful at all times with a focus for Patient’s to be fully involved in their own care and treatment.
We offer personal general practitioner and family medical services. We are a long-established training Practice with around 11,400 patients, practising from two sites. Approximately two thirds of patients are registered at Southmead Health Centre, a modernised NHS owned premises housing several other NHS services . Willow Tree Surgery is a Practice owned premises in Henbury where one third of patients are registered and there is an independent pharmacist on site.
Southmead has developed its own Community Plan which has attracted funding from a range of sources, and we have excellent links with the Southmead Development Trust, based at the nearby Greenway Centre.
Please read our details on how we handle your information.
Comments, Questions And Complaints
Southmead & Henbury Family Practice always tries to give a friendly and professional service to all our patients.
We welcome feedback from our patients and value you opinion about the care and services we provide for you.
We have a dedicated Reception Co ordinator who is always at hand to discuss any suggestions, feedback or concerns you may have. You can speak to whomever you feel most comfortable – your GP, our Practice Manager or our Reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily.
Our online services allow you to book or cancel your appointments, request a repeat prescription or download leaflets and practice forms for you to complete in the comfort of your own home.
The practice building has been constructed to provide facilities for the disabled. If you need assistance please inform a receptionist. There are parking bays for the disabled.
Discussions between you and your doctor or nurse are confidential. Where your care involves other members of our healthcare team or referral is required your information may be shared in support of that care. Do let us know if this is something you do not wish to take place. Please be assured we make every endeavour to ensure that matters you discuss are kept confidential.
(Site updated 04/11/2016)