UPDATE 25/02/2021:  

WE ARE OPEN AND HERE FOR YOU. All consultations will continue to be carried out by telephone with our GPs / Urgent Care Clinicians unless agreed otherwise. If required, the clinician will ask you come into the Practice to see you face to face. 


Most people contracting COVID-19 have relatively minor symptoms and make a full recovery. We do, however, need to play our part in reducing the risks to ourselves and those around us.

STAY AT HOME if you have any:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sensation of taste and/or smell - you cannot taste and/or smell anything.

DO NOT go to your GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

We do not offer tests for COVID-19 in the practice. To book a slot at a testing centre in Bristol or to order a self-testing kit you can complete at home, please call 119 or follow the link here to arrange a test.


Southmead Health Centre is open 7.30am – 6.30pm for pre-booked appointments.

Willow Tree Surgery is open 8am-1pm Monday to Friday and 2pm-6.30pm Monday to Thursday for pre-booked appointments.

We are implementing a number of guidelines to make sure that our patients and staff are kept safe at all times.

Please call the Support Team on 01179 507 150 or use Patient Access Online to book a telephone appointment with your GP or an Urgent Care Clinician. The clinician will arrange a face to face appointment if needed. Please arrive at the exact time of your appointment and wear a face mask. If you arrive early, we may need to ask you to wait outside until your appointment time. Please follow social distancing guidelines in the Practice. The chairs in the waiting area have been moved to allow for this. Staff will be wearing appropriate PPE during your appointment. 

We would ask patients to contact us by telephone, E-Consult or by email with any queries so that we can continue to reduce footfall into the Practice.

Prescription requests can be made via Patient Access online, by email or through your nominated pharmacy. We are a paper free surgery with no plans to return to the previous system of paper requests.

We have increased our cleaning efforts in high touch point areas, such as the waiting room, and are providing hand sanitiser at the entrance.

We have a separate entrance for any patients who may be experiencing COVID-19 symptoms. Your GP will discuss the process for you to attend the surgery with these symptoms when booking your appointment. 


If you need to visit the practice for any reason, you must wear a face covering at all times, unless asked to remove it by a doctor or nurse. A face mask can be provided to you at our reception desk.

GPs are not providing letters to patients with disabilities that exempt them from wearing a face mask. In most cases, a simple explanation that you are exempt will suffice but click on the link here to purchase a card that says you are exempt.


The NHS COVID-19 vaccination programme has started. Please don't contact us to book an appointment, we will contact you. 

Pioneer Medical Group, Southmead and Henbury Family Practice and Shirehampton Group Practice are working together to deliver the Covid-19 vaccination programme.  We are keen that as many of our patients become vaccinated as soon as possible when your time comes. There are a few ways that you might be invited when it is your turn to have your Covid Vaccine. You might receive: 

  1. A text message from your practice 
  2. A phone call from your practice 
  3. A letter from your practice 
  4. A letter from the “NHS” 

Contacts from Pioneer Medical Group, Southmead and Henbury Family Practice and Shirehampton Group Practice (options 1- 3 above) will invite you to book into one of the GP sites – Bradgate Surgery, Ridingleaze Surgery, Southmead Health Centre or Shirehampton Group Practice. Wherever possible please book online - it really helps us. Also, please  “decline” any invitation via the online system if you are already booked or have had your vaccine elsewhere. Don’t worry it does not mean you are removed from the National Booking System. 

You may also be written to by the “NHS” by letter (option 4 above). This will invite you to one of the Mass Vaccination Centres e.g. Ashton Gate, Superdrug, Boots at Cribbs and such like through the National Booking System. 

Due to changes in the way the system works you may receive one of the options above (whilst others may get several or all of the above). To help you, your family, friends and neighbours to become as safe as possible, as soon as possible, we recommend you accept the earliest invitation you receive, this helps as many people move through the system quickly.  Thank you for your understanding and your help with this.  

Current invites 

We are currently contacting Priority Group 6. Priority Group 6 is large and covers a wide age range, and many health conditions. In BNSSG we are contacting people in Group 6 from late February over a period of several weeks. If you believe you are in Cohort 6, please do not contact the NHS - we will contact you. We appreciate that it can be confusing for individuals to know if they belong to one group or another. At this stage we are following a series of nationally defined criteria and that allows us to contact the people we want to come forward for vaccination. We are working tirelessly to vaccinate our patients as quickly as possible using every potential slot and every dose of vaccine as soon as we receive it. An increase in supply is expected from 1 March 2021 across the UK and we expect to be able to increase our number of clinics shortly after. 

Please be kind and patient to our staff; we will be in touch when it is your turn. 

Please note that national letters are now also being sent inviting over 64s to book a vaccine appointment via the NHS website or by ringing 119. The letter enables you to book an appointment at Ashton Gate or a pharmacy. You do not need to do this if you would prefer to be vaccinated at Southmead Health Centre. We can assure you we have your details and will contact you soon. Please only book your appointment at one location. 

Please continue to follow all the guidance to control the spread of the virus and save lives. 

Information on the vaccine is available on the NHS.UK website https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/.

Please wait your turn to be called. While a vaccination programme of this scale will take some time, we can assure you that everyone who needs the vaccine will be offered it. 

Staff are working tirelessly to ensure the necessary measures are in place for those most at risk to get their vaccine first.

To do this, we are following a nationally set prioritisation order, from which we are unable to deviate. The priority list from the Joint Committee on Vaccination and Immunisation is as follows:

1. residents in a care home for older adults and their carers*

2. all those 80 years of age and over and frontline health and social care workers

3. all those 75 years of age and over

4. all those 70 years of age and over and clinically extremely vulnerable individuals

5. all those 65 years of age and over

6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality

7. all those 60 years of age and over

8. all those 55 years of age and over

9. all those 50 years of age and over

*Please note that 'carers' in this context refers to care home staff. If you are a personal or family carer you will be vaccinated within your age-related or clinically vulnerable group if that applies to you.

It is estimated that taken together, these groups represent around 99% of preventable mortality from COVID-19. You can find out more about the local roll-out in Bristol, North Somerset and South Gloucestershire here: COVID-19: Mass vaccination - Healthier Together (bnssghealthiertogether.org.uk) 

Priority Groups 1-4

If you are in Priority Group 1-4 and you have decided you would like to have your COVID vaccine please contact us as we may not contact you to invite you again. 

Guidance on second vaccinations

Please read the following image for guidance regarding second doses of the COVID-19 vaccination.

Do not contact us. You will be contacted when it is time to book in your second vaccine.


The practice building has been constructed to provide facilities for the disabled. If you need assistance please inform a receptionist. There are parking bays for the disabled.


Southmead Health Centre - the parking at the side of the surgery is free.

Willow Tree Surgery - there is free on-street parking available

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