UPDATE 10/11/2020:  

Following the announcement of a lockdown in England from Thursday 5th November until Wednesday 2nd December, we remain open. All consultations will continue to be carried out by telephone with our GPs / Urgent Care Clinicians unless agreed otherwise. If required the clinician will ask you come into the surgery to see you face to face. 


Most people contracting COVID-19 have relatively minor symptoms and make a full recovery. We do, however, need to play our part in reducing the risks to ourselves and those around us.

STAY AT HOME if you have any:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sensation of taste and/or smell - you cannot taste and/or smell anything.

DO NOT go to YOUR GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

We do not offer tests for COVID-19 in the practice. To book a slot at a testing centre in Bristol or to order a self-testing kit you can complete at home, please call 119 or follow the link here to arrange a test.


Southmead Health Centre is open 7.30am – 6.30pm for pre-booked appointments.

Willow Tree Surgery is open 8am-1pm Monday to Friday and 2pm-6.30pm Monday to Thursday for pre-booked appointments.

Please call the Support Team on 01179 507 150 or use Patient Access Online to book a telephone appointment with your GP or an Urgent Care Clinician. The clinician will arrange a face to face appointment if needed.

We would ask patients to contact us by telephone, E-Consult or by email with any queries so that we can continue to reduce footfall into the Practice.

Prescription requests can be made via Patient Access online, by email or through your nominated pharmacy. We are a paper free surgery with no plans to return to previous systems of paper requests.


If you need to visit the practice for any reason, you must wear a face covering at all times, unless asked to remove it by a doctor or nurse.

GPs are not providing letters to patients with disabilities that exempt them from wearing a face mask. In most cases, a simple explanation that you are exempt will suffice but click on the link here to purchase a card that says you are exempt.


The practice building has been constructed to provide facilities for the disabled. If you need assistance please inform a receptionist. There are parking bays for the disabled.


Southmead Health Centre - the parking at the side of the surgery is free.

Willow Tree Surgery - there is free on-street parking available

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