We will always try our best to get you seen at the surgery closest to your home. To make an appointment please phone reception.
Our support team will ask you some questions about your needs when booking an appointment. This is to ensure that you see the most appropriate member of our medical team.
Our support team have been fully trained and are fully supported by our GP's to ensure you can see or speak to the person who is best placed to help you. This may not always be your GP.
This will ensure that YOU receive:
The most appropriate medical care,
From the most appropriate medical professional,
At the most appropriate time.
If you can’t make an appointment you have booked, please let us know so we can give the slot to someone else.
Urgent Care Clinicians
Urgent Care Clinicians are registered nurses who have completed specific advanced nursing education and training in the diagnosis and management of common as well as complex medical conditions.
Our Urgent Care Clinician can help you with:
Asthma Flare Ups
Athletes Foot for Children and Diabetics (otherwise local Pharmacist)
Chest Pain (not sudden or severe)
COPD Flare Up
Croup (bark like cough)
Diarrhoea & Vomiting (Telephone Call)
Eczema (severe /recurring)
Insect Bites & Stings if infected
Pain Killers (Telephone Call)
Shingles in over 50’s
Soft Tissue Injury
Sore Throat (ongoing)
Toe/Finger Nail Issues
Urinary Tract Infections
OUR SUPPORT TEAM WILL HELP WITH ROUTINE MATTERS:
Sick Note Requests
Requests for Letters
If you need to speak to our Support Team about a possible appointment that day, please phone as early as possible (before 10.30am).
Book Appointments Online
We now offer the facility to order repeat prescriptions, and also book or cancel appointments online. These online services are available 24 hours a day, 7 days a week, for your convenience.
To register for Patient Access please email us or phone the practice. To confirm your identity one of our reception team will ask you some security questions. We will then post your access pin to you.
Text (SMS) Messaging
We have a text messaging service which will allow patients to cancel their appointments by text. We will also use this to send you appointment reminders, invitations to annual reviews and test results. If you are not signed up to receive text messages or would prefer not to receive text messages, please speak to a member of our support team.