UPDATE 13/01/2021:  

WE ARE OPEN. All consultations will continue to be carried out by telephone with our GPs / Urgent Care Clinicians unless agreed otherwise. If required, the clinician will ask you come into the Practice to see you face to face. 


Most people contracting COVID-19 have relatively minor symptoms and make a full recovery. We do, however, need to play our part in reducing the risks to ourselves and those around us.

STAY AT HOME if you have any:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sensation of taste and/or smell - you cannot taste and/or smell anything.

DO NOT go to your GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

We do not offer tests for COVID-19 in the practice. To book a slot at a testing centre in Bristol or to order a self-testing kit you can complete at home, please call 119 or follow the link here to arrange a test.


Southmead Health Centre is open 7.30am – 6.30pm for pre-booked appointments.

Willow Tree Surgery is open 8am-1pm Monday to Friday and 2pm-6.30pm Monday to Thursday for pre-booked appointments.

We are implementing a number of guidelines to make sure that our patients and staff are kept safe at all times.

Please call the Support Team on 01179 507 150 or use Patient Access Online to book a telephone appointment with your GP or an Urgent Care Clinician. The clinician will arrange a face to face appointment if needed. Please arrive at the exact time of your appointment and wear a face mask. If you arrive early, we may need to ask you to wait outside until your appointment time. Please follow social distancing guidelines in the Practice. The chairs in the waiting area have been moved to allow for this. Staff will be wearing appropriate PPE during your appointment. 

We would ask patients to contact us by telephone, E-Consult or by email with any queries so that we can continue to reduce footfall into the Practice.

Prescription requests can be made via Patient Access online, by email or through your nominated pharmacy. We are a paper free surgery with no plans to return to the previous system of paper requests.

We have increased our cleaning efforts in high touch point areas, such as the waiting room, and are providing hand sanitiser at the entrance.

We have a separate entrance for any patients who may be experiencing COVID-19 symptoms. Your GP will discuss the process for you to attend the surgery with these symptoms when booking your appointment. 


If you need to visit the practice for any reason, you must wear a face covering at all times, unless asked to remove it by a doctor or nurse. A face mask can provided to you at our reception desk.

GPs are not providing letters to patients with disabilities that exempt them from wearing a face mask. In most cases, a simple explanation that you are exempt will suffice but click on the link here to purchase a card that says you are exempt.


The first phase of the NHS COVID-19 vaccination programme has started. Please don't contact us to book an appointment, we will contact you. 

Please continue to follow all the guidance to control the spread of the virus and save lives. 

Information on the vaccine is available on the NHS.UK website https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/.

Please wait your turn to be called. While a vaccination programme of this scale will take some time, we can assure you that everyone who needs the vaccine will be offered it. We ask that you don’t contact us directly – we will contact you when it is your turn to be vaccinated.

Staff are working tirelessly to ensure the necessary measures are in place for those most at risk to get their vaccine first.

To do this, we are following a nationally set prioritisation order, from which we are unable to deviate. The priority list from the Joint Committee on Vaccination and Immunisation is as follows:

1. residents in a care home for older adults and their carers*

2. all those 80 years of age and over and frontline health and social care workers

3. all those 75 years of age and over

4. all those 70 years of age and over and clinically extremely vulnerable individuals

5. all those 65 years of age and over

6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality

7. all those 60 years of age and over

8. all those 55 years of age and over

9. all those 50 years of age and over

*Please note that 'carers' in this context refers to care home staff. If you are a personal or family carer you will be vaccinated within your age-related or clinically vulnerable group if that applies to you.

It is estimated that taken together, these groups represent around 99% of preventable mortality from COVID-19. You can find out more about the local roll-out in Bristol, North Somerset and South Gloucestershire here: COVID-19: Mass vaccination - Healthier Together (bnssghealthiertogether.org.uk) 


The practice building has been constructed to provide facilities for the disabled. If you need assistance please inform a receptionist. There are parking bays for the disabled.


Southmead Health Centre - the parking at the side of the surgery is free.

Willow Tree Surgery - there is free on-street parking available

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