Appointments
We will always try our best to get you seen at the surgery closest to your home. To make an appointment please telephone or call in to the surgery.
If you can’t make an appointment you have booked, please let us know so we can give the slot to someone else.
GP appointments are now available in our area during the evenings and at the weekend. This may not be with your own GP. You may be offered these appointments by our Reception Team.
Community Pharmacy Consultation
When calling the surgery, our trained team may offer you a referral to see your local community Pharmacist.
You will be referred consultation with a fully qualified pharmacist at a local pharmacy. It involves a clinical assessment and conversation with the pharmacist. This will be in the privacy of a consultation room.
The pharmacist has the right clinical training to assess you and recommend the best treatment for some common conditions.
If your symptoms suggest it’s more serious, the pharmacist will help you to get an urgent GP appointment if needed.
If you don’t need any treatment the pharmacist will be able to provide reassurance. For instance, a minor illness may get better on its own.
To help with symptoms, the pharmacist may offer to sell you an over-the-counter medicine.
The pharmacist will make a record of the outcome and send it to your GP.
Your qualified Pharmacist can see and treat:
- Bee sting
- Wasp sting
- Stings with minor redness
- Stings with minor swelling
- Cold sores
- Coughs
- Flu-like symptoms
- Sore throat
- Blocked or runny nose
- Constant need to clear their throat
- Excess mucus
- Hay fever
- Earache
- Ear wax
- Blocked ear
- Hearing problems
- Conjunctivitis
- Dry/sore tired eyes
- Eye, red or Irritable
- Eye, sticky
- Eyelid problems
- Watery / runny eyes
- Constipation
- Diarrhoea
- Infant colic
- Heartburn
- Indigestion
- Haemorrhoids
- Rectal pain,
- Vomiting or nausea
- Hay fever
- Sleep difficulties
- Tiredness
- Cystitis
- Vaginal discharge
- Vaginal itch or soreness
- Acute pain
- Ankle or foot pain
- Headache
- Hip pain or swelling
- Knee or leg pain
- Lower back pain
- Lower limb pain
- Migraine
- Shoulder pain
- Sprains and strains
- Thigh or buttock pain
- Wrist, hand or finger pain
- Acne, spots and pimples
- Athlete's foot
- Blisters on foot
- Dermatitis / dry skin
- Hair loss
- Hay fever
- Nappy rash
- Oral thrush
- Rash - allergy
- Ringworm / threadworm
- Scabies
- Skin dressings
- Skin rash
- Warts/verrucae
- Wound problems
- Cold sore blisters
- Flu-like symptoms
- Hoarseness
- Mouth ulcers
- Sore mouth
- Sore throat
- Oral thrush
- Teething
- Toothache
- Ankle or foot swelling
- Lower limb swelling
- Thigh or buttock swelling
- Toe pain or swelling
- Wrist, hand or finger swelling
Urgent Care Clinicians
Urgent Care Clinicians are registered nurses who have completed specific advanced nursing education and training in the diagnosis and management of common as well as complex medical conditions.
Our support team will ask you some questions about your needs when booking an appointment at the Reception Desk, or by telephone. This is to ensure that you see the most appropriate member of our medical team.
Our support team have been fully trained and are fully supported by our GP's to ensure you can see or speak to the person who is best placed to help you. This may not always be your GP.
This will ensure that YOU receive:
The most appropriate medical care,
From the most appropriate medical professional,
At the most appropriate time.
Our Urgent Care Clinician can help you with:
Allergie
Asthma Flare Ups
Athletes Foot for Children and Diabetics (otherwise local Pharmacist)
Breast Lumps
Chest Infection
Chest Pain (not sudden or severe)
Emergency Contraception
COPD Flare Up
Cough
Croup (bark like cough)
Diarrhoea & Vomiting (Telephone Call)
Dizzy Spells
Ear Pain
Eczema (severe /recurring)
Gout
Insect Bites & Stings if infected
Pain Killers (Telephone Call)
Shingles in over 50’s
Sinusitis
Skin Infection
Soft Tissue Injury
Sore Throat (ongoing)
Suspicious Mole
Temperature
Toe/Finger Nail Issues
Tonsillitis
Urinary Tract Infections
Vomiting
Wounds
OUR SUPPORT TEAM WILL HELP WITH ROUTINE MATTERS:
Referrals
Sick Note Requests
Requests for Letters
Medication Questions
If you need to speak to our Support Team about a possible appointment that day, please phone as early as possible (before 10.30am).
Book Appointments Online
We now offer the facility to order repeat prescriptions, and also book or cancel appointments online. These online services are available 24 hours a day, 7 days a week, for your convenience.
In the interests of confidentiality, you will need to register your interest, and provide ID to ensure that the request is coming from you. This can be done by downloading and completing the practice's registration form.
Due to the current situation with COVID19 we will not be taking completed application forms for online access in the practice. You can either email us or call the practice, where someone on reception may ask you some questions which only you would know the answer to in order to verify your identity. We would then post your access pin ASAP.
Improved Access Appointments
We now offer appointments every week outside of normal working hours. This means that, on certain days, we can offer our patients appointments early in the morning (before 8am) or later in the evening (after 6:30pm). These may be with GPs or members of our Nursing Team.
We also offer appointments on Saturday mornings. If you would like to book any of these appointments please speak to a member of our Reception Team.
(Please be aware that Saturday morning appointments are for routine issues only. We are not currently able to offer any Same Day/Emergency Appointments at weekends. Telephone lines remain closed at weekends)