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Coronavirus (COVID-19)

UPDATE 18th August 2020:  Catch It Bin IT Kill It


Our doors are NOW OPEN at both Southmead Health Centre and Willow Tree surgery. We continue to encourage patients to contact us by telephone, e-consult or email, instead of coming to the practice. This helps us with social distancing for patient and staff safety.

When contacting the Practice either by telephone, e-consult, email or face to face, you will not be able to book a face to face appointment with your GP. We are currently running a full triage service for patients. Prescription requests will continue to be handled via Patient Access, email or through your nominated pharmacy.

We remain a paper free surgery with no plans to return to previous systems of paper requests.

If you have a face to face appointment and are showing symptoms of coronavirus DO NOT use the main entrance. Please wait by the side-door on Glencoyne Square and telephone the practice. A member of the support time will be out to meet you and take you to your appointment.


If you need to visit the practice for any reason, you must wear a face covering at all times, unless asked to remove it by a doctor or nurse. GPs are not providing letters to patients with disabilities that exempt them from wearing a face mask. In most cases, a simple explanation that you are exempt will suffice, however if you would feel more comfortable, you can order a card to show if asked by following the link here.



Willow Tree Surgery is open from 8am-1pm for pre-booked patient appointments only. Please continue to telephone our team on 0117 950 7150 to book telephone triage or treatment room appointments. 


Most people contracting the COVID-19 coronavirus have relatively minor symptoms and make a full recovery. We do, however, need to prepare and play our part in reducing the risks to ourselves and those around us.

Stay at home if you have any:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sensation of taste and/or smell - you cannot taste and/or smell anything.

DO NOT go to GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

We do not offer tests for Coronavirus in the practice. To book a slot at the drive-thru testing centre at Bristol Airport or to order a self-testing kit you can do from home, please call 119 or follow the link here.


When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111, or go the Accident and Emergency Department (A&E). While the government is asking everyone to stay at home, it can be confusing to know what to do. We've added a really useful document below with guidance on what to do and when. Please do take a look!



Guidance for Parents

Prescription Requests

  • Prescription requests should be sent by email and each patient will be asked to nominate a pharmacy, so that prescriptions can be sent electronically or use the 'have your say' tab at the top of this page.
  • Online Patient Access: We now offer the facility to order repeat prescriptions, and also book or cancel appointments online. These online services are available 24 hours a day, 7 days a week, for your convenience. Please contact the surgery to request your pin number. Once received visit our website    Click Online Services - Order repeat prescriptions - Register now.
  • Ask your pharmacy to request the prescription for you.

Registration Applications

We would encourage all patients wanting to register with us to complete their registration through this website, however registration forms are available at reception if necessary.

This is a fast-changing situation and we appreciate your patience and cooperation while GP services across the country adapt to this pandemic.

The NHS in Bristol and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Patients who wish to seek support with breastfeeding during this time can find all the relevant information by clicking on the link below.

Breastfeeding Support

Support Lines



Support for Children and young people with special educational needs and/or disabilities

Families are able to access services and support by clicking the link below which has all the up to date information available.


Welcome to Southmead and Henbury Family Practice

The Team here at Southmead & Henbury Family Practice are dedicated to providing our patients with the best possible health care. As a team we aim to be compassionate, courteous and respectful at all times, with a focus on enabling patients to be fully involved in their own care and treatment. 

We offer personal General Practitioner and Family Medical Services. We are a long-established training Practice with around 11,400 patients, practising from two sites. Approximately two thirds of patients are registered at Southmead Health Centre, a modernised NHS-owned building which is also home to several other NHS services. Willow Tree Surgery is a Practice owned site in Henbury where one third of patients are registered and there is an independent pharmacy on site.

Southmead has developed its own Community Plan which has attracted funding from a range of sources, and we have excellent links with the Southmead Development Trust, based at the nearby Greenway Centre.

Mission & Vision Statement - To read our statement please click on the link below. 

Southmead & Henbury Family Practice Mission & Vision Statement


Online Services

Our online services allow you to book or cancel your appointments, request a repeat prescription or download leaflets and practice forms for you to complete in the comfort of your own home.

Community Pharmacy Consultation 

When calling the surgery, our trained team may offer you a referral to see your local community Pharmacist. 

You will be referred for a consultation with a fully qualified pharmacist at a local pharmacy. It involves a clinical assessment and conversation with the pharmacist. This will be in the privacy of a consultation room. 

The pharmacist has the right clinical training to assess you and recommend the best treatment for some common conditions. 

If your symptoms suggest it’s more serious, the pharmacist will help you to get an urgent GP appointment. 

If you don’t need any treatment the pharmacist will be able to provide reassurance. For instance, a minor illness may get better on its own. 

To help with symptoms, the pharmacist may offer to sell you an over-the-counter medicine.

The pharmacist will make a record of the outcome and send it to your GP.

Bristol and Bath residents asked to count wildlife in gardens and balconies as part of international City Nature Challenge


The city region is part of the third annual global wildlife challenge, inviting people to spot wildlife from home and connect with others online across the world. Seeking volunteers at home in every neighbourhood, the region aims to hold the challenge title of “top observers in Europe” for a third straight year.


The team behind the region’s popular Festival of Nature is preparing for the third annual City Nature Challenge, and is inviting residents of Bath and Bristol to take part in the free event by spotting wildlife from their windows, on balconies and in gardens.


The region currently holds the title for most observations in Europe, and although cities across the world are focusing more on ‘spotting’ this year than the annual competition, there are still plenty of opportunities to get involved.


We know a lot about the mental and physical benefits of nature,” says Matt Postles, Director of the annual Festival of Nature, “and City Nature Challenge is a free, fun way for everyone to spend a few minutes each day getting to know the wildlife around where they live. All of the activities are safe for social distancing, and some don’t even involve going outside!”



  • To take part, simply download the free iNaturalist app and take photos of the plants, insects, animals, birds or fungi you spot from your windows or outside your house. No expert knowledge needed: the app will help you to ID your findings, or you can share the photo with the global community for an answer.


  • There are free challenges and helpful resources on the Festival of Nature website, including a “Working from Home” challenge, a “Homeschooling” challenge, and lots of mini-missions to do on your own or those you live with.
  • The campaign will take place from April – June, with the international challenge taking place April 24-27. All sightings taken during this time will count towards the region’s international rankings.
  • If you’re interested in using your media skills to tell wildlife stories, or want to help find out what people in Bristol and Bath think about parks and nature spaces, sign up as a volunteer.
  • Find out more and take part at



We now offer appointments every week outside of normal working hours. This means that, on certain days, we can offer our patients appointments early in the morning (before 8am) or later in the evening (after 6:30pm). These may be with GPs or members of our Nursing Team.

We also offer appointments on Saturday mornings. If you would like to book any of these appointments please speak to a member of our Reception Team.

(Please be aware that Saturday morning appointments are for routine issues only. We are not currently able to offer any Same Day/Emergency Appointments at weekends. Telephone lines remain closed at weekends).


When booking an appointment you will be asked for a description of your problem. We ask for this information so that we can be sure to find you an appointment with the most appropriate person. Please read our details on how we handle your information.

Comments, Questions And Complaints

Southmead & Henbury Family Practice always tries to give a friendly and professional service to all our patients.

We welcome feedback from our patients and value your opinion about the care and services we provide for you.

We have a dedicated Reception Manager who is always at hand to discuss any suggestions, feedback or concerns you may have. You can speak to whomever you feel most comfortable – your GP, our Practice Manager or our Reception staff will be happy to help.

In the majority of cases, concerns can be resolved quite easily.

Disabled Patients

The practice building has been constructed to provide facilities for the disabled. If you need assistance please inform a receptionist. There are parking bays for the disabled.

Sharing Information

Discussions between you and your doctor or nurse are confidential. Where your care involves other members of our healthcare team or referral is required your information may be shared in support of that care. Do let us know if this is something you do not wish to take place. Please be assured we make every endeavour to ensure that matters you discuss are kept confidential.

Clinical Practice Research

The practice contributes to the Clinical Practice Research Datalink. For further information:

(Site updated 18/09/2020)
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